Privacy Policy

Effective Date: June 1, 2025  |  Legal Entity: Arca World Wide, Inc.  |  Address: 260 NW 27th St, Miami, Florida 33127  |  Phone: +1 (786) 633-5931  |  Email: info@arcaluxurystone.com

This Privacy Policy describes how Arca World Wide, Inc. ("ARCA," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit arcaluxurystone.com (the "Site") or interact with our services, including showroom appointments, SMS communications, and email inquiries.

By using our Site or submitting any form, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you complete a form on our Site, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Company or studio name
  • Project type and stone preferences
  • Message content and project notes
  • SMS and marketing communication consent

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm showroom appointments
  • Respond to inquiries and provide customer support
  • Send appointment reminders and follow-up communications via email or SMS (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Analyze website traffic and user behavior via Google Analytics and Google Tag Manager

3. SMS Communications (Twilio)

SMS / Text Message Policy

By submitting a form on this Site and checking the SMS consent box, you expressly consent to receive text messages (SMS) from Arca World Wide, Inc. regarding your showroom appointment, follow-up updates, and related communications.

  • Message frequency: Message frequency varies based on your inquiry and appointment status. You may receive up to 5 messages per appointment cycle.
  • Message and data rates: Standard message and data rates from your mobile carrier may apply.
  • Opt-out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out. No further messages will be sent.
  • Help: For help, reply HELP or contact us at info@arcaluxurystone.com or +1 (786) 633-5931.
  • No sharing: We do not sell, share, or rent your phone number to third parties for their marketing purposes. Your phone number is used solely for communications related to your inquiry with ARCA Luxury Stone.
  • Carrier: SMS messages are sent using Twilio. Carriers are not liable for delayed or undelivered messages.
  • Consent not required: Consent to receive SMS messages is not a condition of purchasing any goods or services from us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Specifically, we use:

  • Google Tag Manager (GTM): To manage and deploy marketing and analytics tags.
  • Google Analytics: To analyze website traffic and user behavior. Data is anonymized where possible.
  • Functional cookies: To remember your preferences and settings during your visit.

You can control cookies through your browser settings. Disabling cookies may limit certain features of our Site.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who help us operate our Site and deliver services (e.g., Twilio for SMS, Google for analytics), under confidentiality agreements.
  • Legal compliance: When required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data is typically retained for 3 years unless you request deletion.

7. Your Rights (CCPA / GDPR)

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Opt-out of SMS: Reply STOP to any SMS message or contact us directly.
  • Do Not Sell: We do not sell personal information.

To exercise any of these rights, contact us at info@arcaluxurystone.com or +1 (786) 633-5931.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites, including arcaww.com. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy: